Effective date: 26 October 2025
Website: https://www.aurorabysigna.com (“Site”)
Owner/Operator: {{Aurora by Signa (Pty) Ltd}} (“Aurora by Signa”, “we”, “us”, “our”)
Contact: {{info@aurorabysigna.com}} | {07893111830}
By accessing or using our Site, purchasing tickets, bookings, or services, you agree to these Terms & Conditions (“Terms”). If you do not agree, please do not use the Site.
1) Who we are
Aurora by Signa is an events and experiences brand (including sip-and-paint, wellness, corporate networking and private functions) and a subsidiary of {{Signa Travel Group}}. Additional terms may apply to specific events, venues, partners, or promotions and will be presented at checkout or in your booking confirmation.
2) Eligibility & account
You must be 18+ to register, purchase, or attend events where alcohol may be present.
You are responsible for maintaining your account credentials and for all activity under your account.
We may refuse service, close accounts, or cancel orders where we reasonably suspect misuse, fraud, or breach of these Terms.
3) Event tickets, bookings & confirmations
A booking/ticket is confirmed only after successful payment and receipt of a booking confirmation email.
Tickets are non-transferable unless we expressly allow name changes. You must bring valid ID and your digital/printed ticket to the event.
We reserve the right to refuse admission or remove any attendee who poses a safety risk, is intoxicated, disruptive, abusive, or fails to comply with venue rules, reasonable instructions, or applicable laws.
4) Pricing, fees & payment
Prices are shown in ZAR (unless stated otherwise) and include VAT where applicable.
We may change prices at any time before you pay. Display errors may be corrected and, if relevant, we’ll offer you a refund or the option to proceed at the correct price.
Payments are processed via our third-party payment provider(s). By paying, you agree to their terms and privacy practices.
5) Cancellations, changes & refunds
By us:
We may change the date, time, venue, facilitator/host, program, or format for operational or safety reasons, or cancel an event if required (e.g., venue issues, force majeure, insufficient attendance).
If we cancel an event, you’ll receive a full refund of the ticket price (excluding any third-party processing or bank charges not recoverable), or the option to transfer to a new date (if available).
By you:
Unless stated otherwise on the event page, tickets are non-refundable and non-exchangeable once purchased, to the maximum extent permitted by law.
Where South African law (including the Consumer Protection Act, 2008 (“CPA”) and the Electronic Communications and Transactions Act, 2002 (“ECTA”)) requires a refund or cooling-off period, we will comply. Note that certain leisure services for specific dates may be excluded from the ECTA cooling-off provisions.
For private and corporate bookings, bespoke cancellation terms in your proposal/contract will apply.
Rescheduling / partial performance:
If an event is materially changed or interrupted after it starts for reasons beyond our control, we may offer a reasonable remedy (e.g., reschedule, credit) at our discretion and in line with applicable law.
6) Alcohol, health & safety
Some events may include alcohol (e.g., wine tastings). Proof of age may be required. We promote responsible consumption and may refuse to serve alcohol to any person.
You participate at your own risk in creative activities (e.g., painting, handling materials). Alert us to any allergies or conditions beforehand.
Follow all venue and host instructions, safety rules, and signage. Closed shoes and suitable clothing may be advised for certain activities.
7) Materials, kits & outcomes
Event materials (e.g., canvases, paints, aprons) are provided as specified per event page and may vary by supplier availability.
Creative outcomes (e.g., your artwork) are personal and not guaranteed. We do not warrant any particular result.
8) Delivery/collection (if applicable)
For merchandise or kits sold via the Site, we’ll provide delivery/collection options and timelines at checkout.
Risk in items passes on delivery/collection. Title passes upon full payment.
Inspect items on receipt and notify us of issues within 48 hours with supporting photos.
9) User conduct
You agree not to:
break the law or infringe others’ rights;
upload or share illegal, defamatory, hateful, obscene, infringing, or harmful content;
introduce malware, scrape, hack, or circumvent security;
misrepresent your affiliation or impersonate anyone.
We may remove content and suspend or terminate access for violations.
10) User-generated content & publicity
By posting or sharing content with us (e.g., event photos, testimonials), you grant Aurora by Signa a non-exclusive, royalty-free, worldwide licence to use, copy, modify, and communicate such content for our marketing and operational purposes, unless you opt out in writing.
Events may be photographed/filmed. By attending, you consent to being included in such media for publicity, unless you notify us (and the photographer) on arrival. We’ll provide an opt-out where reasonably practicable.
11) Intellectual property
The Site, its content, logos, trade marks, designs, images, videos, copy, and software are owned by or licensed to Aurora by Signa and protected by law.
You may not copy, distribute, modify, reverse engineer, or create derivative works without our prior written consent.
Event concepts, formats, and curated experiences are proprietary.
12) Third-party services & links
The Site may link to third-party websites or use third-party services (e.g., payment processors, venue partners). We are not responsible for their content, availability, practices, or policies. Use them at your own risk and review their terms.
13) Privacy & cookies
We process personal information in accordance with our Privacy Policy and applicable law, including the Protection of Personal Information Act, 2013 (POPIA).
We use cookies and similar technologies as described in our Cookie Notice.
By using the Site, you consent to such processing and cookie use.
14) Warranties & disclaimers
The Site and services are provided on an “as is” and “as available” basis. While we strive for accuracy and uptime, we do not guarantee uninterrupted access, error-free content, or that defects will be corrected.
To the maximum extent permitted by law, we disclaim all warranties (express or implied) including fitness for a particular purpose and non-infringement.
15) Limitation of liability
To the fullest extent permitted by law, Aurora by Signa and its directors, employees, and agents will not be liable for any indirect, special, incidental, punitive, or consequential loss; loss of profits, revenue, data, goodwill; or business interruption arising out of or in connection with the Site, events, or these Terms.
Our aggregate liability to you for direct damages will not exceed the total amount you paid to us for the specific event or order giving rise to the claim.
Nothing in these Terms excludes or limits liability that cannot be limited by law (e.g., death or personal injury caused by our negligence, gross negligence, or wilful misconduct).
16) Indemnity
You agree to indemnify and hold us harmless from claims, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from your breach of these Terms, your misuse of the Site, or your violation of any law or rights of a third party.
17) Force majeure
We are not liable for any delay or failure to perform due to events beyond our reasonable control (including acts of God, load-shedding or widespread power failure, severe weather, strikes, pandemic restrictions, civil disturbances, or government action).
18) Electronic communications & records
You consent to receive communications from us electronically (email, SMS/WhatsApp where applicable). Records maintained by us in electronic form are prima facie proof of their content and dispatch.
19) Complaints & disputes
We aim to resolve issues quickly. Please contact {{info@aurorabysigna.com}} with your booking reference and details.
If we cannot resolve a dispute amicably, either party may seek relief in a court of competent jurisdiction as set out below.
20) Governing law & jurisdiction
These Terms are governed by the laws of the Republic of South Africa (including the CPA and POPIA where applicable). You submit to the exclusive jurisdiction of the courts of KwaZulu-Natal for any dispute arising out of these Terms or your use of the Site.
21) Changes to these Terms
We may update these Terms from time to time. The updated version will be posted on the Site with a new Effective date. Continued use after changes means you accept the updated Terms.
22) Contact us
Aurora by Signa (Pty) Ltd
Email: {{info@aurorabysigna.com}}
Phone: {{+27 (0)XX XXX XXXX}}
Annexure A: Event-specific rules (recommended)
Arrival & timing: Please arrive 15 minutes early for setup and seating. Late arrivals may be accommodated at our discretion.
Dress code: Comfortable clothing recommended; paint can stain. Aprons provided where stated.
Allergies: Inform us before the event regarding allergies (e.g., paint, latex, food).
Children: Family-friendly sessions will be marked as such. Otherwise, our events are 18+.
Outside food & beverages: Only if permitted by the venue; corkage may apply.
Property: You’re responsible for your personal belongings.
Respectful conduct: Harassment or discriminatory behaviour will not be tolerated.
Plain-English summary (not a substitute for the Terms)
You’re booking dated leisure experiences; once paid, tickets are generally non-refundable unless we cancel or the law requires otherwise.
We may change dates/venues for safety or operational reasons, with fair remedies.
Be safe, follow host instructions, and drink responsibly.
We respect your privacy and use your data per our Privacy Policy.
Our liability is limited as far as the law allows.